Shipping policy

Shipping Policy

Last updated: August 13, 2026

Gibbs Cove General Store currently accepts and ships orders only within the United States.

Our products are fulfilled by specialized United States suppliers. Processing times, shipping methods, charges, and delivery estimates may vary by product and fulfillment location.

Coffee Orders

Our coffee is roasted in frequent small batches based on customer demand rather than stored for long periods in a warehouse. This helps ensure that coffee ships at peak freshness.

Coffee orders generally require 1–5 business days for roasting, packing, and fulfillment before shipment. Orders are often packed and shipped the same day they are roasted.

After shipment, standard USPS ground delivery generally requires an additional 1–5 business days, depending on the destination.

Most coffee orders should therefore arrive approximately 2–10 business days after purchase. This is an estimate, not a guaranteed delivery date.

Tea and Other Specialty Beverage Orders

Processing and delivery times for tea and other specialty beverage products may vary by product and fulfillment partner. Available estimates will be displayed on the product page or during checkout when provided.

Non-Food Merchandise

Non-food merchandise is fulfilled by independent United States suppliers. Processing times, shipping methods, costs, and estimated delivery times vary by product, supplier, and fulfillment location.

The estimated arrival time includes:

  1. The supplier’s processing time before shipment

  2. The carrier’s transit time after shipment

Product-specific estimates may be displayed on the product page or during checkout. All delivery dates are estimates and are not guaranteed.

Shipping Charges

Shipping charges are calculated and displayed during checkout before payment is completed.

Depending on the product and fulfillment supplier, shipping may be charged once per order or separately for each product. Products fulfilled by different suppliers may generate separate shipping charges.

Separate Shipments

Orders containing multiple products may be fulfilled by different suppliers. As a result:

  • Products may ship in separate packages.

  • Packages may leave on different dates.

  • Products may arrive at different times.

  • Each shipment may have separate tracking information.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

Tracking Information

Tracking information is provided when available after an order ships. Customers will normally receive an automatic shipping notification using the email address supplied at checkout.

Tracking activity may take up to 48 hours to appear after the shipping label is created.

Processing Days

Business days generally exclude Saturdays, Sundays, and federal holidays.

Processing and transit times may be longer during holidays, severe weather, carrier disruptions, periods of unusually high demand, or other circumstances beyond our control.

Delivery Estimates

Delivery dates displayed on product pages, at checkout, or in shipping notifications are estimates only. Gibbs Cove General Store cannot guarantee an exact arrival date after a package has been transferred to the shipping carrier.

Please order early when an item is needed for a holiday, birthday, trip, or other time-sensitive occasion.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately if you discover an address error. We will attempt to correct it, but changes are not guaranteed once an order enters processing or fulfillment.

Gibbs Cove General Store is not responsible for delays, failed delivery, or replacement costs caused by an incomplete or incorrect address supplied by the customer.

P.O. Boxes and Restricted Destinations

Carrier and destination restrictions can vary by product and supplier. Some products may not be eligible for delivery to P.O. boxes, military addresses, Alaska, Hawaii, United States territories, or other locations requiring special service.

If no shipping option is available for the selected products and destination during checkout, we cannot accept the order for that address.

Delayed, Lost, Stolen, or Undelivered Packages

If tracking indicates that a package is delayed or lost in transit, contact us so we can review the shipment and assist with a carrier inquiry when appropriate.

If tracking shows that a package was delivered but it cannot be located, please:

  1. Check around the delivery location.

  2. Ask household members and nearby neighbors.

  3. Allow one additional business day, because carriers occasionally mark packages delivered before completing delivery.

  4. Contact the carrier using the tracking information.

Carrier errors, package theft, and packages reported missing after confirmed delivery are handled according to our Refund, Return, and Replacement Policy.

International Shipping

We do not currently ship outside the United States. Orders requiring delivery to another country cannot be accepted.

Contact Us

For help with an order or shipment, use the Contact page on our website. Include your order number and the email address used at checkout so we can locate the order quickly.