Last updated: August 13, 2026
At Gibbs Cove General Store, we want every order to arrive correctly and in good condition. If something goes wrong, please contact us through our Contact page as soon as possible. We will review the situation and help determine the appropriate resolution.
Please do not return any product without contacting us and receiving return instructions first. Items sent to an unauthorized address may not be received and may not qualify for a refund.
Part One: Coffee and Tea
Food-Product Returns
Because coffee and tea are consumable food products, we cannot accept physical returns or exchanges. Returned food products cannot be restocked or resold for safety and quality reasons.
Please do not mail coffee or tea back to us unless we specifically instruct you to do so.
We do not provide refunds or replacements based solely on personal taste preferences. Product descriptions, roast levels, flavor notes, grind options, ingredients, and sizes are provided to help customers choose before ordering.
Incorrect, Damaged, or Defective Coffee and Tea
If you receive the wrong product, grind, size, or label, or if your order arrives damaged or defective, contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging and shipping label
- Photographs showing any damage or incorrect item
After reviewing the information, we may issue a replacement, refund, or other appropriate resolution at no additional cost to you.
Part Two: Non-Food Merchandise
Return Requests
Return requests for eligible non-food merchandise must be submitted within 14 days of confirmed delivery.
To be eligible for consideration, an item generally must be:
- Unused, unworn, and unwashed
- In its original condition
- In its original packaging
- Complete with all accessories, instructions, tags, and included parts
- Accompanied by proof of purchase
Because our non-food merchandise may be fulfilled by different United States suppliers, return eligibility and return addresses can vary by product. Contact us before shipping anything back. We will confirm whether the item is eligible and provide the correct return instructions.
Approval of a return request is required before an item is mailed. Requesting a return does not automatically guarantee approval.
Change-of-Mind Returns
When an eligible return is requested because the customer changed their mind, ordered the wrong item, or no longer wants the product:
- The customer is responsible for return shipping.
- Original shipping charges are not refundable.
- We recommend using a trackable shipping service.
- Gibbs Cove General Store is not responsible for returns lost or damaged in transit.
- Any refund will be processed only after the authorized recipient receives and inspects the item.
The cost of missing parts, damaged packaging, signs of use, or reduced product value may be deducted from the refund, or the return may be refused.
Incorrect, Damaged, or Defective Non-Food Merchandise
If an item arrives damaged, defective, incomplete, or different from what was ordered, contact us within 7 days of delivery.
Please keep the product and all packaging while the issue is reviewed. Include:
- Your order number
- A description of the problem
- Clear photographs or video of the item
- Photographs of the packaging and shipping label
- Photographs showing damage, defects, missing parts, or the incorrect product
Do not discard, use, repair, or return the item until we provide instructions.
After reviewing the claim, we may provide replacement parts, a replacement product, a refund, or another appropriate resolution. Approved resolutions for seller or supplier errors will not require the customer to pay additional product or standard shipping costs.
Non-Returnable Merchandise
The following items are not eligible for change-of-mind returns unless they arrive damaged, defective, or incorrect:
- Coffee, tea, and other consumable products
- Gift cards
- Personalized, customized, or made-to-order products
- Clearance or final-sale merchandise
- Items that have been used, worn, washed, assembled, altered, or damaged after delivery
- Products missing their original packaging, accessories, tags, instructions, or parts
- Personal-care, hygiene, or safety products after their packaging has been opened
- Products specifically identified as non-returnable on the product page
Additional product-specific restrictions will be disclosed on the applicable product page when known.
Customer Ordering and Address Errors
Customers are responsible for reviewing the shipping address, product, variant, grind, size, color, and quantity before submitting an order.
If you discover an error, contact us immediately. We will attempt to correct it, but changes and cancellations are not guaranteed once an order enters production or fulfillment.
If an order must be replaced or reshipped because of an incorrect address or another customer-provided error, the customer is responsible for the replacement and shipping costs.
Order Cancellations
Contact us immediately if you need to cancel an order.
If the order has not entered production or shipped, we will attempt to cancel it and issue a refund. Orders cannot always be cancelled after processing begins, and an order that has already shipped must follow the applicable return rules above.
Lost, Stolen, or Undelivered Packages
If tracking shows that a package is delayed or lost in transit, contact us so we can investigate with the shipping carrier.
If tracking shows that a package was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members and nearby neighbors.
- Allow one additional business day because carriers occasionally mark packages delivered before completing delivery.
- Contact the carrier using the tracking information.
Carrier errors, package theft, and orders reported missing after confirmed delivery are reviewed individually. Depending on the available carrier information and circumstances, we may assist with a carrier claim, replacement, store credit, or another reasonable resolution.
A refund or replacement is not automatically guaranteed when carrier tracking confirms delivery to the address supplied at checkout.
Refund Processing
Approved refunds are issued to the original payment method.
For authorized non-food returns, refunds are normally initiated only after the item has been received and inspected. The time required for a refund to appear in your account depends on your bank or payment provider.
Original shipping charges are non-refundable unless the order was incorrect, damaged, or defective because of an error by Gibbs Cove General Store or one of our fulfillment partners.
United States Sales Only
Gibbs Cove General Store currently accepts and ships orders only within the United States. Orders requiring delivery outside the United States cannot be accepted.
Contact Us
For assistance, use the Contact page on our website. Include your order number and the email address used at checkout so we can locate your order quickly.